Returns and Exchanges

Before an article is added to our product-range, we verify wheather the product is meaningful, reasonable and of high-quality. But, in spite of this accuracy and despite this individual check in our incoming inspection, recalamtions can still occur. We, as being ambitious cyclists ourselves, know that such a case can be annoying. This is why we try to offer a fast and uncomplicated process here.

Return:

Please send the defect article, including the copy of the bill and a detailed description of the problem, to us. You have to pay for the shipping at the moment, but if it is a case of accepted warranty, we will repay the shipping costs. We will try to examine the return immediately in our own premises. If this won't be possible, we are forced to forward the article to its manufacturer. Of course, we will get in touch with you then.
If you have any questions concerning your return, contact retour@bike-components.de

Exchange:

Please send the article and a copy of the bill, in addition to a short description of which item should be exchange into what, to us. Because you have to pay for this tranmission, the new articles are delivered for free. If there is any credit left on your side, we will retransfer it to your bank-account.
To quicken the procedure, mark the package with "Umtausch".

For the possibility of wanting to rescind your order, the legal arrangement of rescission which can be found included in our T&C is in charge.

Our address:

BIKE-COMPONENTS.DE OHG
Neupforte 2D
52062 Aachen
Germany

info@bike-components.de
www.bike-components.de
Telephone: 0049.241. 51 57 58-0 Telefax: 0049.241. 51 57 58-19

Store manager:
Klaus Hoenig & Marcus Wenkel

Commercial register HRA 6179
USt-IdNr: DE 191317292
Local court Aachen