Awards and Certificates

We attach great importance to our excellent service. A phrase that you have heard on countless other websites that is so overused that it represents no more than an empty shell instead of creating trust. However, we have a very simple formula to ensure great service: Handle our customers like our friends! This credo has been internalized 100 % by all of our employees and this is our standard. We are certified by Trusted Shops and are regularly applauded for our service. A selection of our awards and certificates can be found here.

Trusted Shop certified since 2010

As a Trusted Shop, we guarantee adherence to the strictest requirements in data security and security of delivery. Only online-shops who meet all criteria prescribed by law and required by consumer protection receive the Trusted Shop certificate. What's more, if you pay in advance for your online order, we guarantee a money transfer back to your account for free if you require a refund.

Best Bike Shop 2017

For the third year in a row, the users have chosen us as the Best Bike Shop! Our customer service, large product selection and biking lifestyle helped us win this award once again. A big thank you goes to all those who participated. We will continue to serve you and your bike needs.


Best Bike Shop 2016

A big Thank You to the users who selected bike-components as Best Bike Shop for the second year in a row. Our customer service, the huge selection of products and our passion for cycling convinced the users of Europe’s largest MTB forum. We feel very honoured and promise to not let off one bit.


RockShox Award 2016

Ian Young - Director of Aftermarkt Sales EMEA (SRAM) on the presentation of the award:

“bike-components displayed a support and investment in the RockShox brand this past year that went beyond just sales revenue. Its this attention to detail in serving the customer with spare parts, accurate product images, clear stock information and active product and marketing blogs that elevated their support of our RockShox brand to a level that  deserved recognition."

We could not agree more.


Best Shop 2015

The fairest, most independent and best possible jury chose the winner of’s Reader Awards: the users themselves! In the survey at the end of 2015, Europe’s largest MTB forum called, for the first time, for voting in the 2015 Reader Awards. When the results were in bike-components was named the winner. The reasons: “Fast customer service, a very large assortment of uncommon spare parts and a regularly present race team give this shop a great impression.

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bike-components - Top Shop 2014

Europe's largest computer magazine COMPUTER BILD and the world's leading statistical portal closely examined 9.724 German internet shops based on over 70 quality criteria, in the areas of operation, payment procedures, shipping, service, as well as trust & safety in what is viewed as the hitherto largest and most elaborate shop test. bike-components was thereby honoured as Top Shop in 2014, in the area of Motor, Sport & Outdoor.


bike-components receives top grade from Rennrad-Check 2013

bike-components was tested by the German magazine "RennRad" in the 10/2013 issue and awarded the grade 1,45 (1 = very good) and the overall result "Absolute Top-Shop". Within the framework of the test a total of 10 online stores were reviewed in the areas, web presence, product range, ordering process/delivery/payment, shipping costs, contact and returns. The telephone counselling was hereby particularly praised, because our service staff took about 10 minutes to solve the problem of the test purchaser. You can find the entire test, including the grades in the individual areas here.


  • 100 day return period
  • CO2 neutral shipping with DHL
  • Trusted Shop 4.88/5.00
Payment options

We accept advanced payment, payment on delivery, VISA, Mastercard, PayPal and Ratenzahlung powered by PayPal (only available with invoicing address in Germany).

Shipping and in store pick-up

We ship your order CO2-neutral using DHL. For Items that are in stock, delivery times are as follows: 1-2 business days within Germany, 2-5 business days for the rest of Europe, and 5-8 business for the rest of the world.

You also have the option to pick up your order in our retail store in Aachen.

100 day return period
CO2 neutral shipping with DHL
Trusted Shop 4.88/5.00

All prices are in Euro and excl. MwSt plus shipping cost to the delivery destination: USA.

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