• 100 días Derecho de devolución
  • Envío CO2 neutral con DHL
  • Trusted Shop 4.90/5.00

Data Protection and Privacy Notice

The following information includes the identification of the access provider required by law (§ 5 Telemedia Act), together with other important legal notices.

Disclaimer

Data protection information

We use the data provided by you to fulfil and process your order. We pass on your data to the shipping company tasked with delivery, insofar as this is required for delivery of the goods. Where applicable we transfer your payment data to our local bank in order to process your payment.

When purchase by instalments has been applied for (payment by instalments) you give your informed consent to the communication of your data to PayPal for a credit-worthiness check by submitting your request. For the purposes of the credit-worthiness check your data collected in this respect, forename and surname, street, house number, post code, city, date of birth, telephone number and the data related to your order will be saved, processed and used within the bounds of what is permitted by law. You give your consent to these data to be transmitted to PayPal for the purposes of the credit-worthiness check.

Your data will not be disclosed to other third parties or used for advertising purposes. When you register for our Newsletter your e-mail address will be used for our own advertising purposes. How to unsubscribe to the Newsletter: It is possible to unsubscribe at any time. When the contract has been completely processed, and the purchase price has been paid in full, your data are blocked from further use and on expiry of the period required by tax and commercial rules they will be deleted. In particular bike-components shall provide to PayPal the name, address, and e-mail address, the goods sold, the amount due and other relevant data, which appear as pre-filled data in the PayPal order flow. The customer may amend these data during the order process.

We use technical and organisational measures to secure our website and other systems against loss or destruction of your data, access to your data, modification or dissemination of your data by unauthorised persons. However, for all regular checks complete protection against all risks is not possible.
In accordance with the Federal German Data Protection Act you have the right of information free of charge concerning your stored data and where applicable a right to correction, blocking or deletion of these data.
We save the text of the contract and send you the order data by e-mail. The GTC may be looked at at any time here. You can inspect previous orders in your customer account.
In order to make your visit to our website more attractive, we use cookies on various pages independently of using the analysis tools. Cookies are saved on your computer in the form of text files. They allow us to recognise you again when you next visit our website.

Use of web analysis tools and cookies

To design our website fit for purpose and to improve it, anonymised data are collected and stored by means of solutions and technologies from the econda GmbH company (http://www.econda.de) and user profiles are also generated from these data, using pseudonyms. Cookies, which make it possible to recognise an Internet browser, may be used for this purpose. Without the express consent of the visitor, however, user profiles are not merged with data about the bearer of the pseudonym. In particular IP addresses are made unidentifiable immediately on entry, so that an allocation of user profiles to IP addresses is not possible. Here visitors to this website may object to this collection and storage of data at any time with effect for the future. To opt-out function.

We evaluate the data for the following purposes in particular:

Processing of comparisons of the performance or cost-effectiveness of our websites, counting of visitors, tracking of the cognisance of, for instance, the on-line advertising, the partner and affiliate programs, rich media contents or specific campaigns, evaluating the parts of the website you find particularly attractive, evaluation of the origin of on-line users for the local optimisation of our offer.

Google AdWords Remarketing

Our website uses Google AdWords remarketing tags. Google AdWords remarketing is a service by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (referred to as “Google” in the following text). Cookies are placed on your device, which Google uses to analyse user behaviour. The data obtained through the cookies (including your IP-address) are transferred to and later stored on Google servers in the USA. The IP-address is the shortened by the last three digits, which makes matching of the IP-address impossible afterwards. Google uses the information obtained to analyse your website usage, to create reports on website activity for the website owner and to offer further services related to website usage and internet usage. Furthermore, Google might pass this data to third-party vendors as it might be required by law or because these third-party vendors are contracted by Google to process the data. Third-party vendors, including Google, publish advertising on websites across the internet. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to this website. Google will never match your IP-address with other data obtained. Google is registered in the Safe Harbor Framework set forth by the US Federal Trade Commission. Google has certified that it adheres to the Safe Harbor Privacy Principles.

You may reject the future collection and storage of your data. You can opt out of Google's use of cookies by visiting Google's Ads Setting by clicking on the following link: https://support.google.com/adwords/answer/2549063?hl=en

We inform you that these actions might make some functions or part of the functions of this website unavailable to you. By visiting this website, you give Google permission to process your data with the means and for the purposes described above.  

YouTube Plugin, Links to Social Media

We do not use plugins for Facebook, Twitter and Instagram on our website. The displayed icons merely present links to these social media platforms. Hence, no data is transferred to the servers of the companies named above unless you actively click on these links.

Our website contains embedded YouTube videos, as a consequence, YouTube plugins are used. YouTube is part of Google Inc., California, USA. As soon as you access a website containing an embedded YouTube clip, this plugin automatically contacts a YouTube server. The YouTube server is located at YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. Data containing information on the websites you have visited is submitted to the YouTube server. In case that you are logged into a YouTube account, this information will be matched to this YouTube account. You can block this data transfer by logging out of the YouTube account. More information regarding data collection and data usage can be found under the following link:

https://www.google.de/intl/en/policies/privacy/

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Our TÜV certified data protection officer

1. We employ our own TÜV certified data protection officer, who monitors compliance with the regulations. Our data protection officer will be pleased to answer any questions you may have at any time on datenschutz@bike-components.de

2. We process all data in house and thus do not operate any external call centre.

3. Never at any time do we contact you without your request.

4. We do not transfer or sell customer data.

5. The shipping company, which delivers your order, receives from us only the shipping address, which you supplied to us.

  • 100 días Derecho de devolución
  • Envío CO2 neutral con DHL
  • Trusted Shop 4.90/5.00
Métodos de pago

Aceptamos los siguientes métodos de pago: pago por anticipado, pago contra entrega, VISA, Mastercard, PayPal y Ratenzahlung powered by PayPal (sólo con dirección de facturación en Alemania).

Envío y recogida de pedidos

Despachamos tu pedido de una manera CO2 - neutral con DHL. Los artículos en stock serán entregados en Alemania en un plazo de 1-2 días laborales, en Europa en un plazo de 2-5 días laborales y en el resto del mundo en 5-8 días laborables.

Como alternativa, puedes recoger tu pedido en nuestra tienda de Aachen.

  • 100 días Derecho de devolución
  • Envío CO2 neutral con DHL
  • Trusted Shop 4.90/5.00
Use the Live Chat
Do you have any questions? We are here to help! Use the chat, e-mail or call us.