Currently there are delays in the dispatch of packages
We continue to do everything we can against the coronavirus and its spread and at the same time for you, your orders and your questions.
However, due to the changed internal processes and the increased demand for bicycle parts, there are delays of up to one week in the dispatch of your order. Of course, we are working as hard as we can to keep delays to a minimum. As soon as we have handed over your order to our parcel service, you will receive a mail from us with the tracking link.
Delays from parcel service providers
Our parcel service providers are also reporting backlogs, especially in large cities, due to the current high volume of parcels. That means it can take longer than usual to deliver at the moment. Of course, they too are working as hard as they can to keep delays to a minimum. This means: Your package will definitely get to you!
Delivery times of items not in stock
Due to the current situation, our suppliers are also not available as usual or can only work to a limited extent. Therefore, even if goods are not in stock, delivery times may be a bit longer. We thank you for your understanding, if there are delays in delivery.
At present, our parcel service providers can no longer deliver to all countries, which is why we had to remove some of the delivery countries from our list. Safety and health are the top priority here. Of course, we hope that this restriction can be lifted soon. Until then: Stay healthy!