Where is my order?
Turbulent weeks lie behind us. While social life came to a virtual standstill due to COVID-19, biking experienced a real boom. A boom which, in view of the necessary restrictions, presented us with great challenges. Not only did the protective measures, such as the 2-metre distance regulation, temporarily slow us down in logistics, but the incipient flood of e-mails also revealed weaknesses in our system, which had been running very well up to that point. We have been working hard on this over the past weeks and we are now picking up speed again. We will communicate updates here regularly in order to keep you better informed in the future about the delivery times of your order, how to reach our service and when we will have our product range available again. We thank you for your patience and understanding and hope to be able to offer you the service and speed you have come to expect from us again as soon as possible.

How long will my order take?

For items in stock it currently takes 2-3 working days until your package is ready for dispatch and handed over to our parcel service.

If the item is not in stock, the delivery time largely depends on the ordered product. Unfortunately, we cannot give a general indication here.

Returns & Complaints

The processing of returns currently takes 3-4 days from receipt of the package. We currently need more than one week to process complaints.

How do I reach the service?

Our service hotline is available again since 23. June at 9 o'clock. But you are welcome to contact us by email as well.

+49 (0) 2405 / 450045

The chat is not yet reopened. We will inform you on this page as soon as this changes.

Surge level report: Reaction times in service
In the past few weeks, we have received a flood of e-mails, chat requests and phone calls that exceeded the usual volume many times over. This has significantly reduced our usual speed in answering your questions and the mountain of emails has become bigger and bigger and the waiting time for you longer and longer. We would like to apologise for this as this is not what we expect from ourselves and does not correspond to our understanding of good service. Thanks to the support of our colleagues from product management, data maintenance, the media department and the social media team, we have been able to process the mail backlog in the past weeks. Even if this meant that we had to temporarily shut down all other communication channels - including our social media channels. Meanwhile, our service hotline is available again and we have the usual response time of 24 hours for questions about orders and shipping status. For questions about articles and consulting requests, which need much more time to be answered, we still have a backlog of 4 days.

bc Store, Neupforte 2D, 52062 Aachen:

Consultation and picking up of orders is possible again from Monday, 22. June

From Monday, 22. June, you can pick up online orders again in our store in the Aachen city centre. Please note that you can currently only pick up products ordered online at the store. There is currently no regular sale on site.

In addition, you can arrange consultation appointments in the store and appointments for bicycle repairs again.

Make an appointment

Store Hours for picking up orders

Mo - Fr
12:00 - 19:00
10:00 - 16:00
Surge level report: Availability of goods
It is no secret: the bike industry is currently booming! Accordingly, the demand for bicycle parts has swept our - and not only our - warehouse empty much faster than usual. It is our goal that at least 80 % of the articles from our total product range are immediately available for you. Unfortunately, things have looked different in recent weeks, partly because our suppliers, like us, had to take drastic protective measures. This significantly delayed the refilling of our shelves. But in the meantime we are on a very good way and are confident to be able to offer you the usual availability of goods again soon.