Because only terrain
should be rising

XL Header Desktop_01_DE.png
XXL Header Mobile_01_DE.png

"Currently, it may take up to one week longer than usual to get your order because of the changed internal processes and the strong demand for bicycle parts, which causes delays. We are of course doing our utmost to lower the amount of backorders as quickly as possible and appreciate you understanding.
If you have a question, please contact us by email, chat or call back service, this way you avoid long waiting times on the hotline!"

Tim, Customer Service

Currently there are delays in the dispatch of packages

We continue to do everything we can against the coronavirus and its spread and at the same time for you, your orders and your questions.

However, due to the changed internal processes and the increased demand for bicycle parts, there are delays of up to one week in the dispatch of your order. Of course, we are working as hard as we can to keep delays to a minimum. As soon as we have handed over your order to our parcel service, you will receive a mail from us with the tracking link.

Delays from parcel service providers
Our parcel service providers are also reporting backlogs, especially in large cities, due to the current high volume of parcels. That means it can take longer than usual to deliver at the moment. Of course, they too are working as hard as they can to keep delays to a minimum. This means: Your package will definitely get to you!

Delivery times of items not in stock
Due to the current situation, our suppliers are also not available as usual or can only work to a limited extent. Therefore, even if goods are not in stock, delivery times may be a bit longer. We thank you for your understanding, if there are delays in delivery.

International delivery
At present, our parcel service providers can no longer deliver to all countries, which is why we had to remove some of the delivery countries from our list. Safety and health are the top priority here. Of course, we hope that this restriction can be lifted soon. Until then: Stay healthy!

Stay connected

If you have a question, do not hesitate to contact us! The best way is via e-mail, our call back service or chat. This is because our telephones are very busy and you can expect longer wait times as a result.

Our recommendation: Use our call back service! We will call you back regarding your request and you don't have to hang around in the queue for no reason.
Call Back

Our customer service hours

Mo - Fr
09:00 - 20:00
10:00 - 16:00

The bc store in Aachen

The bc store in the Aachen city centre is closed for the foreseeable future. Delivery pick-ups are therefore not possible.


Your bicycle is probably the best and healthiest means of transport right now. Therefore, you can still order from us and get in touch with us. But please do not take any unnecessary risks and do not necessarily try to put new KOM's on your favourite trail. Enjoy nature as well as our favourite sport responsibly and take care of yourself!

Your bike-components team

You might also like