If you want to make a warranty claim for an item, please contact our customer service via phone (+49.2405.450045, Mo-Fri 9 am to 8 pm, Sat 9 am to 4 pm) or send us an e-mail to firstname.lastname@example.org.
When you return the item, please include a detailed description of the problem as well as a copy of the invoice. We will assess the claim and, if possible, handle it in-house. If necessary, we will forward the item to the manufacturer or supplier and notify you. Please address further queries about your claim to email@example.com.
Customers from Germany and the EU:
After you have contacted us, you will receive a free shipping label for your return.
Customers from outside the EU:
Please post the package at your own expense. Use the least expensive shipping option, and include the invoice for the shipping costs as well as your bank data (IBAN and BIC) with the package. If the warranty claim is approved, we will refund the shipping costs to you.
Use the following shipping address:
Carlo Schmid Str. 12