About bike-components
bike-components was started in November of 1997 by Marcus and Klaus, two students from Aachen, Germany. Our online shop went live soon after, in 1998, and the first orders were dispatched from the founders’ small student apartment. Since then, we have grown steadily together with our customer base and employ over 170 people. Our 20,000 m2 warehouse, proudly supplies over 300,000 bicycle enthusiasts with bikes, parts and accessories from a range of over 60,000 products by more than 250 brands. bike-components also operates a store in downtown Aachen. Here we offer a range of pre-configured bikes and a selection of parts, accessories and bicycle clothing. Our expert staff can help you start the process of putting together a bike tailored to your individual needs. You can also pick up their online orders and try on apparel before making the purchase. Come by for a visit, check out the store and have an espresso with us.
Customer Service: Cycling is a passion we share with our customers
Our staff members, who all are crazy about cycling, do their very best each day to ensure outstanding customer service. Cycling itself belongs to the personal lifestyle of our young team. At bike-components, cyclists get help and advice from active cyclists, who know bikes and components in theory and in practice. Our employees have turned their hobby into a career and cycling means everything to them.
While Amin and Bene try to shave off milliseconds riding Downhill, Basti and Patrick hit the road chasing personal records. Thomas and Rainer are the experts in Freeride and bike parks, in contrast, Felix and Jan are passionate Enduro riders. The bike-components team represents the entire span of the cycling world and you can always find a contact, who can help you with your specific problems, wishes and ideas. It does not make a difference whether you ride MTB, road or triathlon, Enduro or All Mountain, Cyclocross or Touring, Cross Country or Marathon, you will find people at bike-components who are just as passionate about cycling as you are. For us, cycling is not just about sitting in the saddle and pedalling, it is about the technology that makes a bike work. We are ready to hash out how to get those last few grams off your bike. We know what it is like to realize that a change in suspension can make all the difference when riding your daily trails. Even small bicycle accessories like computers, action cameras, and GPS get our full attention. Of course, it is necessary to try out a product before judging it. We test, compare and are right there when new products hit the market. We stay current to give you the best advice, independent of the marketing hype so you can make an informed decision.
To meet our own standards, a friendly attitude and knowledgeable customer service are essential. This all starts with the right advice. Let us help you better understand your bike! We are here to help you assemble and mount new parts, as well as help you find the right ones. Is there something wrong with your bike? Tell us about it! Chances are we have had the same problem and we can give you tips on how to fix it. Moreover, we know how it feels to buy something online and then have to wait for it. That is way we work daily to get your order out as quickly as possible. Of course, our customer service does not end after your purchase. We know how long the summer days can be when your bike is sitting broken in the garage because it is missing that one spare part. For this reason, we handle your claims and warranty cases as quickly as possible. Only when you are back on your bicycle are we happy. At bike-components, you get advice and customer service from cyclists for cyclists.
Our Product Range
Our assortment includes over 60,000 bike components and accessories from over 250 different brands. You can find everything your bike needs, whether you are looking for frame, fork, wheelset, handlebars, seatpost or pedals. Here at bike-components, you can find all of these from various manufacturers and in various models. Are you searching for new shifting system parts like a rear derailleur, front derailleur, trigger shifter, chain or cassette? We have got them. Or do you need to rebuild your Downhill bike with new suspension components like forks or rear shocks/dampers? Not a problem, we have all those as well. Besides that, we offer a wide range of brakes, tyres, cranksets, and bottom brackets. However, our warehouse is not just full of bike components; we have all the right accessories too. Things like bike computers, GPS navigation devices, action cameras, pumps, and much more. You can also find the latest clothing and apparel, be it bib-shorts, jerseys, rain gear, gloves, or arm and leg warmers. We carry helmets and arm, knee and body protection to help the next crash not hurt as much. With our large selection of bars, gels, and powders your nutritional needs are attended to as well. If you do not find what you are looking for, please use our suggestion box and we will do our best to add it to our product range.
Anything your bike needs, we’ll make it happen
Tim,
Head of Service
100 Day Return Policy
Send your unused goods back within 100 days after purchase and get your money back!
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